If an item received is not as ordered - Please advise firstname.lastname@example.org - so that we may address the situation
ITEMS DAMAGED IN SHIPPING
If an item received has been damaged in shipping - Please advise email@example.com - so that we may address the situation
GENERAL RETURNS (other than shipping damage or incorrect product as above)
Our return policy lasts 7 days. If 7 days have gone by since delivery of your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Candles must be "unburned" and "unlit".
To complete your return, we require a receipt, proof of purchase or specifics of Order Number.
RETURN SHIPPING (other than shipping damage or incorrect product as above)
To return your product, you should send your product to: Agave Moon, 5021 N 20th St, PO Box 32130, Phoenix, AZ 85064
You are responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the original shipping cost charged at time of purchase will be deducted from your refund.
You are also responsible for any additional customs and import duties or associated fees or taxes related to your purchase or return.
You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify that we have received your returned item and advise you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be advised by email when the Transaction is posted by us - but it may take a few days to reflect in your bank or credit card records.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
Please do not send your purchase back to the manufacturer.
Incorrect Shipping Address - For returns related to packages returned due to incorrect address provided and then the customer chooses to return the order, Agave Moon will charge a 20% restocking fee based on the cost of the order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 5021 N 20th St, PO BOX 32130, Phoenix, AZ, 85064, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.